Category: Operations

Many of us have had positive experiences in our lives that altered, in a profound way, our status quo way of thinking and doing. From that point forward, we were never the same and forever reminiscent of that time. It may have been a special project, sports season, or exceptional group of friends. While those...

We all have had to deal with them many times in our life: organizations that deliver sub-par products or services. They were either companies you conducted businesses with or internal departments and groups in your company you needed something from. Regardless, they were devoid of enthusiasm with little interest in engaging you as a customer....

It’s not uncommon for leaders of organizations to think that their organization’s performance is subpar when compared to similar organizations in other companies. They feel that others must be much more sophisticated and produce far better results. While these feelings may be true the reality is far from it. As with most things in life...

No one needs to beat the drum about the importance of processes in business. Processes have been a valuable tool since the start of the industrial revolution, establishing uniformity and gaining efficiencies. Some processes are documented into formal procedures. Others remain informal but are still commonly understood. Most processes are composed of action steps with...