No organization is ever where a leader wants it; there is always something that needs to be different. In fact, this is a very healthy perspective. First of all, an organization needs to be different just to stay relevant. Secondly, all organizations have weaknesses; identifying and dealing with them is like working with fractals.
Fractal: a rough geometric shape. The closer you look at its borders the more similar variations in the borders are exposed. No matter how much you zoom in on the borders, they never become smooth.
Similarly, in your organization, the more weaknesses you see and fix, the more details you pay attention to, and the more weaknesses you find. This is the path of continuous improvement and Six Sigma.
Improving a process or product involves a cold version of change. The steps, functions, or capabilities are manipulated like a math equation to bring about different results, and it can happen very quickly. But what about change that involves people, behaviors, and culture? This type of change is much more personal and intimate; it requires shaping to bring about effective results.
Shaping can only originate from the leader of an organization. It requires their personal touch and investment to make it happen. Let’s look at what specifics you as a leader need to know to shape your organization into a highly functioning one:
As I said earlier, when you decide to shape your organization you are in it for the long haul. What will be fun for you is looking back at the end of each year and seeing that change does make a difference. Most people will not notice it like you do because it was a shaping process. That’s OK, it’s the different results you desired and will get credited for.